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Resolved

Site-wide degradation: autocalls.ai returning 522/523, app.autocalls.ai severely lagging (5-8s TTFB)

Aug 31, 2026 at 11:56am UTC
Affected services
Calling server
SaaS platform (app.autocalls.ai)
General server
Automations platform
Worker
Knowledge Base
API
Tenants server (legacy)

Resolved
Aug 31, 2026 at 12:02pm UTC

Fixed

Created
Aug 31, 2026 at 11:56am UTC

Upstream provider outage is cascading through our stack. Redis is down as a result, which is pushing load onto the database and degrading everything behind it.

Services are partially working, not fully down. Requests complete but with heavy lag or intermittent origin timeouts.