Incidents | Autocalls Incidents reported on status page for Autocalls https://status.autocalls.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/4d7126272dfedeb1602f83895496bc3d.png Incidents | Autocalls https://status.autocalls.ai/ en Worker recovered https://status.autocalls.ai/ Fri, 19 Jun 2026 20:47:42 +0000 https://status.autocalls.ai/#23bb1546cd0b3ff999ef515beaa6f8811c53019305bba28a83ad9b1aa63fbc08 Worker recovered Worker went down https://status.autocalls.ai/ Fri, 19 Jun 2026 20:46:13 +0000 https://status.autocalls.ai/#23bb1546cd0b3ff999ef515beaa6f8811c53019305bba28a83ad9b1aa63fbc08 Worker went down Worker recovered https://status.autocalls.ai/ Thu, 18 Jun 2026 14:56:19 +0000 https://status.autocalls.ai/#ab475454ed24a194916a13b26310d5081e2c7361eb1ebe6a2ffdcf10da7fac91 Worker recovered Worker went down https://status.autocalls.ai/ Thu, 18 Jun 2026 14:55:12 +0000 https://status.autocalls.ai/#ab475454ed24a194916a13b26310d5081e2c7361eb1ebe6a2ffdcf10da7fac91 Worker went down Knowledge Base recovered https://status.autocalls.ai/ Wed, 17 Jun 2026 11:29:04 +0000 https://status.autocalls.ai/#9be0f41cd7cdac63ea6c8068338699bed15311388832fde1f92045a657bf28a3 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Wed, 17 Jun 2026 11:20:31 +0000 https://status.autocalls.ai/#9be0f41cd7cdac63ea6c8068338699bed15311388832fde1f92045a657bf28a3 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Wed, 17 Jun 2026 10:59:40 +0000 https://status.autocalls.ai/#a1f4e17fb4051219afb5e503bf0cf317fe5f0d77b5e871ba2ba1ad2e8985dd10 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Wed, 17 Jun 2026 10:53:20 +0000 https://status.autocalls.ai/#a1f4e17fb4051219afb5e503bf0cf317fe5f0d77b5e871ba2ba1ad2e8985dd10 Knowledge Base went down Worker recovered https://status.autocalls.ai/ Fri, 12 Jun 2026 20:28:19 +0000 https://status.autocalls.ai/#ab8358ef02059aacc6681fa0bbfbf34c5683100e244efa02ac7f074edc8287ae Worker recovered Worker went down https://status.autocalls.ai/ Fri, 12 Jun 2026 20:27:11 +0000 https://status.autocalls.ai/#ab8358ef02059aacc6681fa0bbfbf34c5683100e244efa02ac7f074edc8287ae Worker went down API recovered https://status.autocalls.ai/ Sun, 07 Jun 2026 19:26:01 +0000 https://status.autocalls.ai/#ab37daef1707a8c4d2658241eb75081f18eb2abd092f9b68e452ed768d9a8eff API recovered API went down https://status.autocalls.ai/ Sun, 07 Jun 2026 19:20:34 +0000 https://status.autocalls.ai/#ab37daef1707a8c4d2658241eb75081f18eb2abd092f9b68e452ed768d9a8eff API went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 04 Jun 2026 12:02:06 +0000 https://status.autocalls.ai/#16524bcb08689c9b47d3ea65cf32a987b7f6c23d4342e9e5c21581170be923bb Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 04 Jun 2026 12:00:13 +0000 https://status.autocalls.ai/#16524bcb08689c9b47d3ea65cf32a987b7f6c23d4342e9e5c21581170be923bb Knowledge Base went down Tenants server (legacy) recovered https://status.autocalls.ai/ Sat, 30 May 2026 23:04:32 +0000 https://status.autocalls.ai/#77252976444c819e06e88e7e49cd1e6a4ab206394a06d0cb9f45bc5257a2f0ab Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Sat, 30 May 2026 23:02:09 +0000 https://status.autocalls.ai/#77252976444c819e06e88e7e49cd1e6a4ab206394a06d0cb9f45bc5257a2f0ab Tenants server (legacy) went down Worker recovered https://status.autocalls.ai/ Thu, 21 May 2026 21:34:16 +0000 https://status.autocalls.ai/#4e03827bb19b877f4fc8b1bc655f6f15c92de938be078525ceb9e6c80eb7b118 Worker recovered Worker went down https://status.autocalls.ai/ Thu, 21 May 2026 21:33:22 +0000 https://status.autocalls.ai/#4e03827bb19b877f4fc8b1bc655f6f15c92de938be078525ceb9e6c80eb7b118 Worker went down Worker recovered https://status.autocalls.ai/ Thu, 21 May 2026 20:43:15 +0000 https://status.autocalls.ai/#e55c3e3c75db945a65be6de8ca3438b1c06b70b354a5de355dfb36fa6208bc34 Worker recovered Worker went down https://status.autocalls.ai/ Thu, 21 May 2026 20:42:14 +0000 https://status.autocalls.ai/#e55c3e3c75db945a65be6de8ca3438b1c06b70b354a5de355dfb36fa6208bc34 Worker went down Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 20 May 2026 09:28:40 +0000 https://status.autocalls.ai/#0dcc4bc6f810ca7c8c453976c7ca622cdcdf39275aff634ed3e59a67425c8e32 Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 20 May 2026 09:25:37 +0000 https://status.autocalls.ai/#0dcc4bc6f810ca7c8c453976c7ca622cdcdf39275aff634ed3e59a67425c8e32 Tenants server (legacy) went down Worker recovered https://status.autocalls.ai/ Wed, 20 May 2026 09:25:29 +0000 https://status.autocalls.ai/#0e5e9ce08e4405ee37cedd2051aabb94dab448576a7e7f7a13302ec09b7b1bc0 Worker recovered Worker went down https://status.autocalls.ai/ Wed, 20 May 2026 09:24:14 +0000 https://status.autocalls.ai/#0e5e9ce08e4405ee37cedd2051aabb94dab448576a7e7f7a13302ec09b7b1bc0 Worker went down Knowledge Base recovered https://status.autocalls.ai/ Wed, 20 May 2026 06:05:04 +0000 https://status.autocalls.ai/#103727c86b917235e60149204b4b0673759a13761cda67f4145342e1ac5bd6c9 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Wed, 20 May 2026 06:02:20 +0000 https://status.autocalls.ai/#103727c86b917235e60149204b4b0673759a13761cda67f4145342e1ac5bd6c9 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Fri, 15 May 2026 09:38:09 +0000 https://status.autocalls.ai/#030662e4a3a20a438570704503dbb5a7022704345c007ae209f675e9134cd792 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Fri, 15 May 2026 09:34:58 +0000 https://status.autocalls.ai/#030662e4a3a20a438570704503dbb5a7022704345c007ae209f675e9134cd792 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 14 May 2026 15:35:05 +0000 https://status.autocalls.ai/#530b4ccaf92a86e7ce28e8b4fa2eb6682240f80309977047398ff3c41e20d2b9 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 14 May 2026 15:32:18 +0000 https://status.autocalls.ai/#530b4ccaf92a86e7ce28e8b4fa2eb6682240f80309977047398ff3c41e20d2b9 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 14 May 2026 14:38:12 +0000 https://status.autocalls.ai/#f17c5522b093fd307cce955c53babddd06e37e846e066ee413d1a29e38286ed4 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 14 May 2026 14:35:10 +0000 https://status.autocalls.ai/#f17c5522b093fd307cce955c53babddd06e37e846e066ee413d1a29e38286ed4 Knowledge Base went down Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 06 May 2026 23:43:32 +0000 https://status.autocalls.ai/#2784dfbfc9e3599f27d13356490bb632910303e446c8c47a5daf708529e34aa5 Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 06 May 2026 23:40:29 +0000 https://status.autocalls.ai/#2784dfbfc9e3599f27d13356490bb632910303e446c8c47a5daf708529e34aa5 Tenants server (legacy) went down Knowledge Base recovered https://status.autocalls.ai/ Wed, 06 May 2026 10:23:12 +0000 https://status.autocalls.ai/#e3493746f1b0cf74dde7b5c5c198432c41f5f890bced42c49296bc64b2289717 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Wed, 06 May 2026 10:14:23 +0000 https://status.autocalls.ai/#e3493746f1b0cf74dde7b5c5c198432c41f5f890bced42c49296bc64b2289717 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Wed, 06 May 2026 10:08:16 +0000 https://status.autocalls.ai/#98b1865dd00c3bd383f00649f51dd24ea875c8689c0215d34e0b181d712ed51f Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Wed, 06 May 2026 10:05:19 +0000 https://status.autocalls.ai/#98b1865dd00c3bd383f00649f51dd24ea875c8689c0215d34e0b181d712ed51f Knowledge Base went down Worker recovered https://status.autocalls.ai/ Tue, 05 May 2026 00:54:20 +0000 https://status.autocalls.ai/#9157e1aac86f3442d6f795aec4b1d5a0d3c9f722d694fdfba39ef41cc17ca1f5 Worker recovered Worker went down https://status.autocalls.ai/ Tue, 05 May 2026 00:53:20 +0000 https://status.autocalls.ai/#9157e1aac86f3442d6f795aec4b1d5a0d3c9f722d694fdfba39ef41cc17ca1f5 Worker went down Tenants server (legacy) recovered https://status.autocalls.ai/ Mon, 04 May 2026 16:49:41 +0000 https://status.autocalls.ai/#ed4203436a6723a173654fa9699897b2ec5521df1dd9d651079a1f157eac25ca Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Mon, 04 May 2026 16:46:36 +0000 https://status.autocalls.ai/#ed4203436a6723a173654fa9699897b2ec5521df1dd9d651079a1f157eac25ca Tenants server (legacy) went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 30 Apr 2026 23:11:00 +0000 https://status.autocalls.ai/#73e49c9679669d9f644f608e9db5b15586af596f028298a5dbe7ad135c132331 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 30 Apr 2026 23:02:27 +0000 https://status.autocalls.ai/#73e49c9679669d9f644f608e9db5b15586af596f028298a5dbe7ad135c132331 Knowledge Base went down SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Thu, 30 Apr 2026 12:59:55 +0000 https://status.autocalls.ai/#79f3b57a87a18e65b310d6caffa1fbde5cd65488f8201f67edf74bce832b45c9 SaaS platform (app.autocalls.ai) recovered SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Thu, 30 Apr 2026 12:57:03 +0000 https://status.autocalls.ai/#79f3b57a87a18e65b310d6caffa1fbde5cd65488f8201f67edf74bce832b45c9 SaaS platform (app.autocalls.ai) went down SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Thu, 30 Apr 2026 12:53:49 +0000 https://status.autocalls.ai/#17616a171eca75cd10f3ae3d8676ded5f7872a8d1d5486bb1c520d4c992d1439 SaaS platform (app.autocalls.ai) recovered SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Thu, 30 Apr 2026 12:51:09 +0000 https://status.autocalls.ai/#17616a171eca75cd10f3ae3d8676ded5f7872a8d1d5486bb1c520d4c992d1439 SaaS platform (app.autocalls.ai) went down Tenants server (legacy) recovered https://status.autocalls.ai/ Tue, 28 Apr 2026 22:28:38 +0000 https://status.autocalls.ai/#d658867dca928e2087b165ca0d89c924c6d402f03903fff7502f20948df28d5d Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Tue, 28 Apr 2026 22:25:28 +0000 https://status.autocalls.ai/#d658867dca928e2087b165ca0d89c924c6d402f03903fff7502f20948df28d5d Tenants server (legacy) went down API recovered https://status.autocalls.ai/ Mon, 27 Apr 2026 23:14:05 +0000 https://status.autocalls.ai/#f47f3617313d03fed23c9bb193eaf87211534622930305b5b8240a059d964a22 API recovered API went down https://status.autocalls.ai/ Mon, 27 Apr 2026 23:10:53 +0000 https://status.autocalls.ai/#f47f3617313d03fed23c9bb193eaf87211534622930305b5b8240a059d964a22 API went down Worker recovered https://status.autocalls.ai/ Tue, 21 Apr 2026 18:13:24 +0000 https://status.autocalls.ai/#2602c09c63f2b757cc1eb876655ed5898be89e624049839009721bc857ac7faf Worker recovered Worker went down https://status.autocalls.ai/ Tue, 21 Apr 2026 18:12:14 +0000 https://status.autocalls.ai/#2602c09c63f2b757cc1eb876655ed5898be89e624049839009721bc857ac7faf Worker went down Worker recovered https://status.autocalls.ai/ Mon, 20 Apr 2026 20:37:23 +0000 https://status.autocalls.ai/#7054a8478c056e1df3b87a5a29c4646276d86b5b90317ed6028c2d5a8fbe00f0 Worker recovered Worker went down https://status.autocalls.ai/ Mon, 20 Apr 2026 20:36:12 +0000 https://status.autocalls.ai/#7054a8478c056e1df3b87a5a29c4646276d86b5b90317ed6028c2d5a8fbe00f0 Worker went down SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Wed, 15 Apr 2026 00:05:05 +0000 https://status.autocalls.ai/#137dd4bb3b612694b316da64dbba00555151342849fccbbb47052fc946eb9ea0 SaaS platform (app.autocalls.ai) recovered API recovered https://status.autocalls.ai/ Wed, 15 Apr 2026 00:04:57 +0000 https://status.autocalls.ai/#c5d35f0b4d82a549f24fa4789c52bf115fdf24e66e6de5216f5c9ac853d551b7 API recovered Worker recovered https://status.autocalls.ai/ Wed, 15 Apr 2026 00:03:20 +0000 https://status.autocalls.ai/#5f95fb2549257042dbc7cfb7213b5634063d2cce0ffa49f097dbbb0bafa53247 Worker recovered SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Wed, 15 Apr 2026 00:02:09 +0000 https://status.autocalls.ai/#137dd4bb3b612694b316da64dbba00555151342849fccbbb47052fc946eb9ea0 SaaS platform (app.autocalls.ai) went down Worker went down https://status.autocalls.ai/ Wed, 15 Apr 2026 00:01:56 +0000 https://status.autocalls.ai/#5f95fb2549257042dbc7cfb7213b5634063d2cce0ffa49f097dbbb0bafa53247 Worker went down API went down https://status.autocalls.ai/ Wed, 15 Apr 2026 00:01:55 +0000 https://status.autocalls.ai/#c5d35f0b4d82a549f24fa4789c52bf115fdf24e66e6de5216f5c9ac853d551b7 API went down Knowledge Base recovered https://status.autocalls.ai/ Mon, 13 Apr 2026 19:56:07 +0000 https://status.autocalls.ai/#7c9a6f657415d8c30f40323f9bb566bf536e996b45aafae44c79c4f7cf53c8e1 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Mon, 13 Apr 2026 19:32:30 +0000 https://status.autocalls.ai/#7c9a6f657415d8c30f40323f9bb566bf536e996b45aafae44c79c4f7cf53c8e1 Knowledge Base went down Tenants server (legacy) recovered https://status.autocalls.ai/ Mon, 13 Apr 2026 18:16:27 +0000 https://status.autocalls.ai/#47ee02570a2268730db5fd10becead0a91d4d75d8200c604ca95b629eaab3e5b Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Mon, 13 Apr 2026 18:13:32 +0000 https://status.autocalls.ai/#47ee02570a2268730db5fd10becead0a91d4d75d8200c604ca95b629eaab3e5b Tenants server (legacy) went down Tenants server (legacy) recovered https://status.autocalls.ai/ Sat, 11 Apr 2026 07:49:39 +0000 https://status.autocalls.ai/#559649628babc89830c38838e850f6fc63c5f31a00e7b09c7b187dd24db4089d Tenants server (legacy) recovered Worker recovered https://status.autocalls.ai/ Sat, 11 Apr 2026 07:47:21 +0000 https://status.autocalls.ai/#f2c35fb0ebb68d24951888b7f97c3a2530b787b95b6b2eeafa23bd82d6eae9a6 Worker recovered Tenants server (legacy) went down https://status.autocalls.ai/ Sat, 11 Apr 2026 07:46:39 +0000 https://status.autocalls.ai/#559649628babc89830c38838e850f6fc63c5f31a00e7b09c7b187dd24db4089d Tenants server (legacy) went down Worker went down https://status.autocalls.ai/ Sat, 11 Apr 2026 07:46:15 +0000 https://status.autocalls.ai/#f2c35fb0ebb68d24951888b7f97c3a2530b787b95b6b2eeafa23bd82d6eae9a6 Worker went down API recovered https://status.autocalls.ai/ Wed, 08 Apr 2026 13:52:54 +0000 https://status.autocalls.ai/#48d3c0685b0d6f19e1f702d85ddb80f8a24ebb36b4e345c94491a3226f07375c API recovered API went down https://status.autocalls.ai/ Wed, 08 Apr 2026 13:49:51 +0000 https://status.autocalls.ai/#48d3c0685b0d6f19e1f702d85ddb80f8a24ebb36b4e345c94491a3226f07375c API went down Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 08 Apr 2026 09:40:35 +0000 https://status.autocalls.ai/#4197850feb23d12b76ffef2047dc8fc70943149890c988ef4c6fecb28685b895 Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 08 Apr 2026 09:37:37 +0000 https://status.autocalls.ai/#4197850feb23d12b76ffef2047dc8fc70943149890c988ef4c6fecb28685b895 Tenants server (legacy) went down API recovered https://status.autocalls.ai/ Mon, 06 Apr 2026 19:16:53 +0000 https://status.autocalls.ai/#9d9327e33055a53a4246d184f7ae429cb7905702b57d3d04ed15a3ef2e881d6b API recovered API went down https://status.autocalls.ai/ Mon, 06 Apr 2026 19:13:51 +0000 https://status.autocalls.ai/#9d9327e33055a53a4246d184f7ae429cb7905702b57d3d04ed15a3ef2e881d6b API went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 02 Apr 2026 23:11:07 +0000 https://status.autocalls.ai/#9d88ec63c668ddea544831c8d09ceb93c4b102b8f2e8ac8c7123ee2e8e3443e5 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 02 Apr 2026 23:08:27 +0000 https://status.autocalls.ai/#9d88ec63c668ddea544831c8d09ceb93c4b102b8f2e8ac8c7123ee2e8e3443e5 Knowledge Base went down Knowledge Base recovered https://status.autocalls.ai/ Thu, 02 Apr 2026 22:50:13 +0000 https://status.autocalls.ai/#9d96837b445d4a921af26784f47b2e817a99a172cf52ddf26a8a303dc3ac42d3 Knowledge Base recovered Knowledge Base went down https://status.autocalls.ai/ Thu, 02 Apr 2026 22:29:19 +0000 https://status.autocalls.ai/#9d96837b445d4a921af26784f47b2e817a99a172cf52ddf26a8a303dc3ac42d3 Knowledge Base went down Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 01 Apr 2026 12:28:39 +0000 https://status.autocalls.ai/#fbec696a9051252e584cc3ee1c43cbc83b607895e42de2467497c40c0a5ea04e Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 01 Apr 2026 12:25:34 +0000 https://status.autocalls.ai/#fbec696a9051252e584cc3ee1c43cbc83b607895e42de2467497c40c0a5ea04e Tenants server (legacy) went down Worker recovered https://status.autocalls.ai/ Tue, 31 Mar 2026 09:58:21 +0000 https://status.autocalls.ai/#1eef557543eef8c0eafb778db1035793e7ac302b2913f5ef7598f59d09d08026 Worker recovered Worker went down https://status.autocalls.ai/ Tue, 31 Mar 2026 09:57:19 +0000 https://status.autocalls.ai/#1eef557543eef8c0eafb778db1035793e7ac302b2913f5ef7598f59d09d08026 Worker went down Tenants server (legacy) recovered https://status.autocalls.ai/ Sun, 29 Mar 2026 22:13:37 +0000 https://status.autocalls.ai/#dcc1dd2ff031e5821e8be49b3913568cbedb95e77941b768351918eedc451a5f Tenants server (legacy) recovered Worker recovered https://status.autocalls.ai/ Sun, 29 Mar 2026 22:11:19 +0000 https://status.autocalls.ai/#e96e7dba5fe7a3f718c910ec9ffc60bee5f236771e250bfc5cfba80c07f36aea Worker recovered Tenants server (legacy) went down https://status.autocalls.ai/ Sun, 29 Mar 2026 22:10:31 +0000 https://status.autocalls.ai/#dcc1dd2ff031e5821e8be49b3913568cbedb95e77941b768351918eedc451a5f Tenants server (legacy) went down Worker went down https://status.autocalls.ai/ Sun, 29 Mar 2026 22:10:14 +0000 https://status.autocalls.ai/#e96e7dba5fe7a3f718c910ec9ffc60bee5f236771e250bfc5cfba80c07f36aea Worker went down API recovered https://status.autocalls.ai/ Wed, 25 Mar 2026 11:46:54 +0000 https://status.autocalls.ai/#8386ca212431977d5745c942925ca347097c4392215d3d4b09ca7d13b14cbba5 API recovered API went down https://status.autocalls.ai/ Wed, 25 Mar 2026 11:43:55 +0000 https://status.autocalls.ai/#8386ca212431977d5745c942925ca347097c4392215d3d4b09ca7d13b14cbba5 API went down Tenants server (legacy) recovered https://status.autocalls.ai/ Tue, 24 Mar 2026 23:25:40 +0000 https://status.autocalls.ai/#5320a4b0611f35de6a0aa99606d84b9576dd75aa9852e85dfcb8adc680ea2a7d Tenants server (legacy) recovered Tenants server (legacy) went down https://status.autocalls.ai/ Tue, 24 Mar 2026 23:22:38 +0000 https://status.autocalls.ai/#5320a4b0611f35de6a0aa99606d84b9576dd75aa9852e85dfcb8adc680ea2a7d Tenants server (legacy) went down White label dashboard Unavailability https://status.autocalls.ai/incident/851648 Tue, 17 Mar 2026 22:42:00 -0000 https://status.autocalls.ai/incident/851648#a89b562ef6ce830c0156e6fcd1017447eb1b1b31bebfe25459896a0ee02917d7 A scheduled database schema update triggered a metadata lock on our read-replica database, which prevented all tenant identification queries from completing. This caused the white label platform dashboards to become unresponsive, returning timeout errors for all dashboard login and UI requests. **Calls, automations, and API services were not affected.** Only white label tenant dashboard access was impacted. **Root cause** A column addition migration executed successfully on the primary database but stalled on the read replica due to a pre-existing long-running query (1+ hours) that held a conflicting metadata lock. This created a cascading deadlock: the pending schema change blocked all subsequent read queries to the affected table, which is queried on every request for tenant resolution. The read replica was restarted to clear the deadlocked state. The schema migration then applied cleanly, and all services resumed normal operation. Application performance improvements https://status.autocalls.ai/incident/804511 Sat, 17 Jan 2026 15:00:00 -0000 https://status.autocalls.ai/incident/804511#97b08a8cc5633e11cfd2110515a4dfbcd59e95917d64fd5d0d2e46930d7930ea We will be performing scheduled maintenance to upgrade multiple components of our application in order to improve overall performance, speed, and reliability. These changes are designed to make the platform run faster and feel smoother. ### What to Expect During the maintenance window, you may occasionally experience: - Errors when loading the dashboard - Calls not going through or being temporarily unavailable - Short interruptions in specific features ### Availability During Maintenance The upgrade will be carried out using a **granular, rolling migration approach**, meaning the application will remain available most of the time. However, brief and unexpected downtimes may occur while individual modules are being migrated. We appreciate your patience and understanding as we work to enhance your experience. Resolved – Temporary Database Outage https://status.autocalls.ai/incident/784974 Fri, 12 Dec 2025 08:26:00 -0000 https://status.autocalls.ai/incident/784974#8d1bdb64a3afe71d99fc0600acb1e0f1ec41a06b73531239b34d9de477103a54 Our Azure-hosted database experienced a brief outage lasting approximately 10 minutes due to an issue on Microsoft Azure’s side. This caused a short period of service unavailability on our platform. The issue has been fully resolved, and all services are operating normally. We’re monitoring the situation closely and appreciate your understanding. Azure database maintenance https://status.autocalls.ai/incident/743814 Wed, 15 Oct 2025 05:00:07 -0000 https://status.autocalls.ai/incident/743814#2a0a7ace526dc174d7cb37f643c0327d2aa436f3155f40cc3c621274405bd2c3 Scheduled maintenance by Azure for updating database service. Platform server crash https://status.autocalls.ai/incident/738645 Mon, 06 Oct 2025 18:16:00 -0000 https://status.autocalls.ai/incident/738645#20a8ec02ad9bc4aace3781418ee774c65ebe84ada24b2efd2c9d0eb17e287c7f Due to an automated and unexpected AWS server update main platform and workers went down. Platform release downtime https://status.autocalls.ai/incident/711511 Sun, 24 Aug 2025 13:10:00 -0000 https://status.autocalls.ai/incident/711511#4e9866cfd87d46b3bba0f1b625cf6fafbc06b127ee76c6aa00f26196b182aa80 During core platform updates we had a downtime on Sunday of 1 hour. Assistants in pipeline mode are not speaking https://status.autocalls.ai/incident/605633 Thu, 19 Jun 2025 08:11:00 -0000 https://status.autocalls.ai/incident/605633#c258902ac48428b38752a99d2690ba7da041a1d095b551de0779d52e54cd4a05 Assistants in pipeline mode were not speaking. Fixed in less then 10 minutes. New AI engine deployment https://status.autocalls.ai/incident/548514 Mon, 21 Apr 2025 13:14:10 -0000 https://status.autocalls.ai/incident/548514#a35029d5d818d685511b420d4912bbe09974b0ad4a92241a8672c3066dc51cfb Maintenance completed New AI engine deployment https://status.autocalls.ai/incident/548514 Sun, 20 Apr 2025 21:00:10 -0000 https://status.autocalls.ai/incident/548514#ae4f39727a114550155de96dae59c9759f969a0aa136e693382f2e74d932cea3 Downtime for few hours while the deploy and migration of old data is being done. After release is done, please expect minor issues which can be reported to our team by live chat. AI calling services fixed https://status.autocalls.ai/incident/435621 Fri, 27 Sep 2024 08:52:00 -0000 https://status.autocalls.ai/incident/435621#394558de86f4442eb396043d8ca43e1fc207f8c8c0ff7bc0dd11785d49585d90 All services have been fixed.