Incidents reported on status page for Autocalls https://status.autocalls.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/4d7126272dfedeb1602f83895496bc3d.png https://status.autocalls.ai/ en https://status.autocalls.ai/ Sun, 19 Jul 2026 04:30:42 +0000 https://status.autocalls.ai/#7507a36d0a400b951ecb2f48c9d3fc97c32b84ae2bc3dc805443ee95d4095055 General server recovered https://status.autocalls.ai/ Sun, 19 Jul 2026 04:27:58 +0000 https://status.autocalls.ai/#7507a36d0a400b951ecb2f48c9d3fc97c32b84ae2bc3dc805443ee95d4095055 General server went down https://status.autocalls.ai/ Fri, 17 Jul 2026 00:54:11 +0000 https://status.autocalls.ai/#8dbd6308b6e073905d54dde6978a15562ca0691c357c6ddd6cfbf5f5152b5376 Worker recovered https://status.autocalls.ai/ Fri, 17 Jul 2026 00:52:41 +0000 https://status.autocalls.ai/#8dbd6308b6e073905d54dde6978a15562ca0691c357c6ddd6cfbf5f5152b5376 Worker went down https://status.autocalls.ai/ Thu, 09 Jul 2026 17:49:33 +0000 https://status.autocalls.ai/#178b12cf7419148e04914dd89b17cd28f6a16b68ff5d4a2bb0bb25b1b0fd43cd Tenants server (legacy) recovered https://status.autocalls.ai/ Thu, 09 Jul 2026 17:46:41 +0000 https://status.autocalls.ai/#178b12cf7419148e04914dd89b17cd28f6a16b68ff5d4a2bb0bb25b1b0fd43cd Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 08 Jul 2026 18:23:16 +0000 https://status.autocalls.ai/#f68283dd90c86d3d4be467bfed554454bcc07f8d4be2b4e23eb14bbbaaf5eb63 SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Wed, 08 Jul 2026 18:23:04 +0000 https://status.autocalls.ai/#a93a6f87a04ba4864f308e5ddba69711c2ba14ffac7aedecf1c985b8fa15f0a9 API recovered https://status.autocalls.ai/ Wed, 08 Jul 2026 18:20:13 +0000 https://status.autocalls.ai/#f68283dd90c86d3d4be467bfed554454bcc07f8d4be2b4e23eb14bbbaaf5eb63 SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Wed, 08 Jul 2026 18:19:51 +0000 https://status.autocalls.ai/#a93a6f87a04ba4864f308e5ddba69711c2ba14ffac7aedecf1c985b8fa15f0a9 API went down https://status.autocalls.ai/ Thu, 02 Jul 2026 19:39:18 +0000 https://status.autocalls.ai/#85440ca0e463e4f17e9c66a5a73a91a0e0715d512a4a456f6a0a6be4634eace3 SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Thu, 02 Jul 2026 19:39:18 +0000 https://status.autocalls.ai/#28cce8b2fea86c4151d654595ee99f83f82af5f9c283e6bacb34ec58619727c4 API recovered https://status.autocalls.ai/ Thu, 02 Jul 2026 19:35:07 +0000 https://status.autocalls.ai/#85440ca0e463e4f17e9c66a5a73a91a0e0715d512a4a456f6a0a6be4634eace3 SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Thu, 02 Jul 2026 19:35:04 +0000 https://status.autocalls.ai/#28cce8b2fea86c4151d654595ee99f83f82af5f9c283e6bacb34ec58619727c4 API went down https://status.autocalls.ai/ Wed, 01 Jul 2026 13:46:24 +0000 https://status.autocalls.ai/#ace00389bf651c3dbd3f96e803d219dbd4bd229dd7b7803c43fd2a0bf32126c9 Worker recovered https://status.autocalls.ai/ Wed, 01 Jul 2026 13:44:19 +0000 https://status.autocalls.ai/#ace00389bf651c3dbd3f96e803d219dbd4bd229dd7b7803c43fd2a0bf32126c9 Worker went down https://status.autocalls.ai/ Tue, 30 Jun 2026 20:55:55 +0000 https://status.autocalls.ai/#a86db0a03d5ea9b3684172fcf677cf0fd865c4688fbc0d32b7433a9ae83f34a8 API recovered https://status.autocalls.ai/ Tue, 30 Jun 2026 20:52:52 +0000 https://status.autocalls.ai/#a86db0a03d5ea9b3684172fcf677cf0fd865c4688fbc0d32b7433a9ae83f34a8 API went down https://status.autocalls.ai/ Sun, 28 Jun 2026 10:19:40 +0000 https://status.autocalls.ai/#90bf0dc16f7330fef20459f8c163fd07d069c10cb4eb44b137ccaac253fcdcb7 Tenants server (legacy) recovered https://status.autocalls.ai/ Sun, 28 Jun 2026 10:16:32 +0000 https://status.autocalls.ai/#90bf0dc16f7330fef20459f8c163fd07d069c10cb4eb44b137ccaac253fcdcb7 Tenants server (legacy) went down https://status.autocalls.ai/ Fri, 26 Jun 2026 17:59:04 +0000 https://status.autocalls.ai/#d5ab594be369a9b9405eb9dc53e8faaff3da2d148106d2ec788d28675c9a95ea API recovered https://status.autocalls.ai/ Fri, 26 Jun 2026 17:56:07 +0000 https://status.autocalls.ai/#d5ab594be369a9b9405eb9dc53e8faaff3da2d148106d2ec788d28675c9a95ea API went down https://status.autocalls.ai/ Fri, 26 Jun 2026 16:26:09 +0000 https://status.autocalls.ai/#c4631abc118fb957d1904c9013579078ce573024c091ad1cdfdff1d19794653f SaaS platform (app.autocalls.ai) recovered https://status.autocalls.ai/ Fri, 26 Jun 2026 16:25:57 +0000 https://status.autocalls.ai/#86c016dd40107bc82e2d29a695aee4d8416d5b25a6d268e139d7aa3d510032ae API recovered https://status.autocalls.ai/ Fri, 26 Jun 2026 16:24:22 +0000 https://status.autocalls.ai/#cb1fc31b0ef66c6b5cc35ffd56fa862135d1d625722a505cffebc61f9c36a273 Worker recovered https://status.autocalls.ai/ Fri, 26 Jun 2026 16:23:16 +0000 https://status.autocalls.ai/#cb1fc31b0ef66c6b5cc35ffd56fa862135d1d625722a505cffebc61f9c36a273 Worker went down https://status.autocalls.ai/ Fri, 26 Jun 2026 16:23:08 +0000 https://status.autocalls.ai/#86c016dd40107bc82e2d29a695aee4d8416d5b25a6d268e139d7aa3d510032ae API went down https://status.autocalls.ai/ Fri, 26 Jun 2026 16:23:02 +0000 https://status.autocalls.ai/#c4631abc118fb957d1904c9013579078ce573024c091ad1cdfdff1d19794653f SaaS platform (app.autocalls.ai) went down https://status.autocalls.ai/ Wed, 24 Jun 2026 14:43:39 +0000 https://status.autocalls.ai/#2cc7ff9def8c29994bf90d9ba20ab97b4f43a044a66215926dbf6f7f9660653c Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 24 Jun 2026 14:40:56 +0000 https://status.autocalls.ai/#8c52e090be9a44872d5834a0480daae8cbfb572fe3b45487d2c835dc9989caaa API recovered https://status.autocalls.ai/ Wed, 24 Jun 2026 14:40:31 +0000 https://status.autocalls.ai/#2cc7ff9def8c29994bf90d9ba20ab97b4f43a044a66215926dbf6f7f9660653c Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 24 Jun 2026 14:39:53 +0000 https://status.autocalls.ai/#8c52e090be9a44872d5834a0480daae8cbfb572fe3b45487d2c835dc9989caaa API went down https://status.autocalls.ai/ Wed, 24 Jun 2026 09:52:27 +0000 https://status.autocalls.ai/#10ca31b25541b74f2c9b1cb2718adf92965c4841d907adaeeb4d173dfbc124ad Worker recovered https://status.autocalls.ai/ Wed, 24 Jun 2026 09:51:28 +0000 https://status.autocalls.ai/#10ca31b25541b74f2c9b1cb2718adf92965c4841d907adaeeb4d173dfbc124ad Worker went down https://status.autocalls.ai/ Tue, 23 Jun 2026 16:13:35 +0000 https://status.autocalls.ai/#54e3341d3ec345a62994d598bf2c3fd2f77fd4bcfc9d07733c0d153d18903af0 Tenants server (legacy) recovered https://status.autocalls.ai/ Tue, 23 Jun 2026 16:10:36 +0000 https://status.autocalls.ai/#54e3341d3ec345a62994d598bf2c3fd2f77fd4bcfc9d07733c0d153d18903af0 Tenants server (legacy) went down https://status.autocalls.ai/ Tue, 23 Jun 2026 08:43:40 +0000 https://status.autocalls.ai/#edc972a2a6b0d6bc74fde38c3b356be70dc04ba17844e84931c719107525f64a Tenants server (legacy) recovered https://status.autocalls.ai/ Tue, 23 Jun 2026 08:34:44 +0000 https://status.autocalls.ai/#edc972a2a6b0d6bc74fde38c3b356be70dc04ba17844e84931c719107525f64a Tenants server (legacy) went down https://status.autocalls.ai/ Mon, 22 Jun 2026 15:28:52 +0000 https://status.autocalls.ai/#acaa9c9dfd1a85da23030e6e13a0cfd65b2821beb41fb7e411f59e5a5979503f API recovered https://status.autocalls.ai/ Mon, 22 Jun 2026 15:25:55 +0000 https://status.autocalls.ai/#acaa9c9dfd1a85da23030e6e13a0cfd65b2821beb41fb7e411f59e5a5979503f API went down https://status.autocalls.ai/ Fri, 19 Jun 2026 20:47:42 +0000 https://status.autocalls.ai/#23bb1546cd0b3ff999ef515beaa6f8811c53019305bba28a83ad9b1aa63fbc08 Worker recovered https://status.autocalls.ai/ Fri, 19 Jun 2026 20:46:13 +0000 https://status.autocalls.ai/#23bb1546cd0b3ff999ef515beaa6f8811c53019305bba28a83ad9b1aa63fbc08 Worker went down https://status.autocalls.ai/ Thu, 18 Jun 2026 14:56:19 +0000 https://status.autocalls.ai/#ab475454ed24a194916a13b26310d5081e2c7361eb1ebe6a2ffdcf10da7fac91 Worker recovered https://status.autocalls.ai/ Thu, 18 Jun 2026 14:55:12 +0000 https://status.autocalls.ai/#ab475454ed24a194916a13b26310d5081e2c7361eb1ebe6a2ffdcf10da7fac91 Worker went down https://status.autocalls.ai/ Wed, 17 Jun 2026 11:29:04 +0000 https://status.autocalls.ai/#9be0f41cd7cdac63ea6c8068338699bed15311388832fde1f92045a657bf28a3 Knowledge Base recovered https://status.autocalls.ai/ Wed, 17 Jun 2026 11:20:31 +0000 https://status.autocalls.ai/#9be0f41cd7cdac63ea6c8068338699bed15311388832fde1f92045a657bf28a3 Knowledge Base went down https://status.autocalls.ai/ Wed, 17 Jun 2026 10:59:40 +0000 https://status.autocalls.ai/#a1f4e17fb4051219afb5e503bf0cf317fe5f0d77b5e871ba2ba1ad2e8985dd10 Knowledge Base recovered https://status.autocalls.ai/ Wed, 17 Jun 2026 10:53:20 +0000 https://status.autocalls.ai/#a1f4e17fb4051219afb5e503bf0cf317fe5f0d77b5e871ba2ba1ad2e8985dd10 Knowledge Base went down https://status.autocalls.ai/ Fri, 12 Jun 2026 20:28:19 +0000 https://status.autocalls.ai/#ab8358ef02059aacc6681fa0bbfbf34c5683100e244efa02ac7f074edc8287ae Worker recovered https://status.autocalls.ai/ Fri, 12 Jun 2026 20:27:11 +0000 https://status.autocalls.ai/#ab8358ef02059aacc6681fa0bbfbf34c5683100e244efa02ac7f074edc8287ae Worker went down https://status.autocalls.ai/ Sun, 07 Jun 2026 19:26:01 +0000 https://status.autocalls.ai/#ab37daef1707a8c4d2658241eb75081f18eb2abd092f9b68e452ed768d9a8eff API recovered https://status.autocalls.ai/ Sun, 07 Jun 2026 19:20:34 +0000 https://status.autocalls.ai/#ab37daef1707a8c4d2658241eb75081f18eb2abd092f9b68e452ed768d9a8eff API went down https://status.autocalls.ai/ Thu, 04 Jun 2026 12:02:06 +0000 https://status.autocalls.ai/#16524bcb08689c9b47d3ea65cf32a987b7f6c23d4342e9e5c21581170be923bb Knowledge Base recovered https://status.autocalls.ai/ Thu, 04 Jun 2026 12:00:13 +0000 https://status.autocalls.ai/#16524bcb08689c9b47d3ea65cf32a987b7f6c23d4342e9e5c21581170be923bb Knowledge Base went down https://status.autocalls.ai/ Sat, 30 May 2026 23:04:32 +0000 https://status.autocalls.ai/#77252976444c819e06e88e7e49cd1e6a4ab206394a06d0cb9f45bc5257a2f0ab Tenants server (legacy) recovered https://status.autocalls.ai/ Sat, 30 May 2026 23:02:09 +0000 https://status.autocalls.ai/#77252976444c819e06e88e7e49cd1e6a4ab206394a06d0cb9f45bc5257a2f0ab Tenants server (legacy) went down https://status.autocalls.ai/ Thu, 21 May 2026 21:34:16 +0000 https://status.autocalls.ai/#4e03827bb19b877f4fc8b1bc655f6f15c92de938be078525ceb9e6c80eb7b118 Worker recovered https://status.autocalls.ai/ Thu, 21 May 2026 21:33:22 +0000 https://status.autocalls.ai/#4e03827bb19b877f4fc8b1bc655f6f15c92de938be078525ceb9e6c80eb7b118 Worker went down https://status.autocalls.ai/ Thu, 21 May 2026 20:43:15 +0000 https://status.autocalls.ai/#e55c3e3c75db945a65be6de8ca3438b1c06b70b354a5de355dfb36fa6208bc34 Worker recovered https://status.autocalls.ai/ Thu, 21 May 2026 20:42:14 +0000 https://status.autocalls.ai/#e55c3e3c75db945a65be6de8ca3438b1c06b70b354a5de355dfb36fa6208bc34 Worker went down https://status.autocalls.ai/ Wed, 20 May 2026 09:28:40 +0000 https://status.autocalls.ai/#0dcc4bc6f810ca7c8c453976c7ca622cdcdf39275aff634ed3e59a67425c8e32 Tenants server (legacy) recovered https://status.autocalls.ai/ Wed, 20 May 2026 09:25:37 +0000 https://status.autocalls.ai/#0dcc4bc6f810ca7c8c453976c7ca622cdcdf39275aff634ed3e59a67425c8e32 Tenants server (legacy) went down https://status.autocalls.ai/ Wed, 20 May 2026 09:25:29 +0000 https://status.autocalls.ai/#0e5e9ce08e4405ee37cedd2051aabb94dab448576a7e7f7a13302ec09b7b1bc0 Worker recovered https://status.autocalls.ai/ Wed, 20 May 2026 09:24:14 +0000 https://status.autocalls.ai/#0e5e9ce08e4405ee37cedd2051aabb94dab448576a7e7f7a13302ec09b7b1bc0 Worker went down https://status.autocalls.ai/ Wed, 20 May 2026 06:05:04 +0000 https://status.autocalls.ai/#103727c86b917235e60149204b4b0673759a13761cda67f4145342e1ac5bd6c9 Knowledge Base recovered https://status.autocalls.ai/ Wed, 20 May 2026 06:02:20 +0000 https://status.autocalls.ai/#103727c86b917235e60149204b4b0673759a13761cda67f4145342e1ac5bd6c9 Knowledge Base went down https://status.autocalls.ai/ Fri, 15 May 2026 09:38:09 +0000 https://status.autocalls.ai/#030662e4a3a20a438570704503dbb5a7022704345c007ae209f675e9134cd792 Knowledge Base recovered https://status.autocalls.ai/ Fri, 15 May 2026 09:34:58 +0000 https://status.autocalls.ai/#030662e4a3a20a438570704503dbb5a7022704345c007ae209f675e9134cd792 Knowledge Base went down https://status.autocalls.ai/ Thu, 14 May 2026 15:35:05 +0000 https://status.autocalls.ai/#530b4ccaf92a86e7ce28e8b4fa2eb6682240f80309977047398ff3c41e20d2b9 Knowledge Base recovered https://status.autocalls.ai/ Thu, 14 May 2026 15:32:18 +0000 https://status.autocalls.ai/#530b4ccaf92a86e7ce28e8b4fa2eb6682240f80309977047398ff3c41e20d2b9 Knowledge Base went down https://status.autocalls.ai/ Thu, 14 May 2026 14:38:12 +0000 https://status.autocalls.ai/#f17c5522b093fd307cce955c53babddd06e37e846e066ee413d1a29e38286ed4 Knowledge Base recovered https://status.autocalls.ai/ Thu, 14 May 2026 14:35:10 +0000 https://status.autocalls.ai/#f17c5522b093fd307cce955c53babddd06e37e846e066ee413d1a29e38286ed4 Knowledge Base went down https://status.autocalls.ai/incident/851648 Tue, 17 Mar 2026 22:42:00 -0000 https://status.autocalls.ai/incident/851648#a89b562ef6ce830c0156e6fcd1017447eb1b1b31bebfe25459896a0ee02917d7 A scheduled database schema update triggered a metadata lock on our read-replica database, which prevented all tenant identification queries from completing. This caused the white label platform dashboards to become unresponsive, returning timeout errors for all dashboard login and UI requests. **Calls, automations, and API services were not affected.** Only white label tenant dashboard access was impacted. **Root cause** A column addition migration executed successfully on the primary database but stalled on the read replica due to a pre-existing long-running query (1+ hours) that held a conflicting metadata lock. This created a cascading deadlock: the pending schema change blocked all subsequent read queries to the affected table, which is queried on every request for tenant resolution. The read replica was restarted to clear the deadlocked state. The schema migration then applied cleanly, and all services resumed normal operation. https://status.autocalls.ai/incident/804511 Sat, 17 Jan 2026 15:00:00 -0000 https://status.autocalls.ai/incident/804511#97b08a8cc5633e11cfd2110515a4dfbcd59e95917d64fd5d0d2e46930d7930ea We will be performing scheduled maintenance to upgrade multiple components of our application in order to improve overall performance, speed, and reliability. These changes are designed to make the platform run faster and feel smoother. ### What to Expect During the maintenance window, you may occasionally experience: - Errors when loading the dashboard - Calls not going through or being temporarily unavailable - Short interruptions in specific features ### Availability During Maintenance The upgrade will be carried out using a **granular, rolling migration approach**, meaning the application will remain available most of the time. However, brief and unexpected downtimes may occur while individual modules are being migrated. We appreciate your patience and understanding as we work to enhance your experience. https://status.autocalls.ai/incident/784974 Fri, 12 Dec 2025 08:26:00 -0000 https://status.autocalls.ai/incident/784974#8d1bdb64a3afe71d99fc0600acb1e0f1ec41a06b73531239b34d9de477103a54 Our Azure-hosted database experienced a brief outage lasting approximately 10 minutes due to an issue on Microsoft Azure’s side. This caused a short period of service unavailability on our platform. The issue has been fully resolved, and all services are operating normally. We’re monitoring the situation closely and appreciate your understanding. https://status.autocalls.ai/incident/743814 Wed, 15 Oct 2025 05:00:07 -0000 https://status.autocalls.ai/incident/743814#2a0a7ace526dc174d7cb37f643c0327d2aa436f3155f40cc3c621274405bd2c3 Scheduled maintenance by Azure for updating database service. https://status.autocalls.ai/incident/738645 Mon, 06 Oct 2025 18:16:00 -0000 https://status.autocalls.ai/incident/738645#20a8ec02ad9bc4aace3781418ee774c65ebe84ada24b2efd2c9d0eb17e287c7f Due to an automated and unexpected AWS server update main platform and workers went down. https://status.autocalls.ai/incident/711511 Sun, 24 Aug 2025 13:10:00 -0000 https://status.autocalls.ai/incident/711511#4e9866cfd87d46b3bba0f1b625cf6fafbc06b127ee76c6aa00f26196b182aa80 During core platform updates we had a downtime on Sunday of 1 hour. https://status.autocalls.ai/incident/605633 Thu, 19 Jun 2025 08:11:00 -0000 https://status.autocalls.ai/incident/605633#c258902ac48428b38752a99d2690ba7da041a1d095b551de0779d52e54cd4a05 Assistants in pipeline mode were not speaking. Fixed in less then 10 minutes. https://status.autocalls.ai/incident/548514 Mon, 21 Apr 2025 13:14:10 -0000 https://status.autocalls.ai/incident/548514#a35029d5d818d685511b420d4912bbe09974b0ad4a92241a8672c3066dc51cfb Maintenance completed https://status.autocalls.ai/incident/548514 Sun, 20 Apr 2025 21:00:10 -0000 https://status.autocalls.ai/incident/548514#ae4f39727a114550155de96dae59c9759f969a0aa136e693382f2e74d932cea3 Downtime for few hours while the deploy and migration of old data is being done. After release is done, please expect minor issues which can be reported to our team by live chat. https://status.autocalls.ai/incident/435621 Fri, 27 Sep 2024 08:52:00 -0000 https://status.autocalls.ai/incident/435621#394558de86f4442eb396043d8ca43e1fc207f8c8c0ff7bc0dd11785d49585d90 All services have been fixed.